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Refund Policy

Effective Date: February 10, 2025

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This Cancellation and Refund Policy outlines the terms under which subscriptions to Vidrevv, a product of Maxwize Online Private Limited, may be canceled and the conditions under which refunds may be granted.

By subscribing to Vidrevv, you agree to the terms described below.

 

1. Subscription Plans

Vidrevv operates on a subscription-based model. Users may choose from free trials, monthly, or annual paid plans. Subscription fees are billed in advance and renew automatically unless canceled.

 

2. Free Trial Policy

If a free trial is offered:

  • No charges will be made during the trial period.

  • You may cancel at any time during the trial without incurring charges.

  • After the trial ends, your account will be converted to a paid plan unless you cancel beforehand.

 

3. Cancellation Policy

You may cancel your subscription at any time by:

  • Visiting your billing or account settings within the Vidrevv platform, or

  • Contacting us at support@vidrevv.com

Upon cancellation:

  • Your account will remain active until the end of the current billing cycle.

  • No further charges will be applied.

  • Your testimonial data and videos will remain accessible unless deleted manually or requested for deletion.

 

4. Refund Policy

We offer refunds only under the following conditions:

 

a. Billing Errors

If you were charged incorrectly (e.g., duplicate charges, incorrect plan), please contact us within 7 days of the charge. If verified, a full or partial refund will be processed.

 

b. Technical Issues

If you experience a persistent technical issue that prevents you from using the platform as intended, and our support team is unable to resolve it within 5 business days, you may be eligible for a pro-rated refund.

 

c. No Refunds for Change of Mind

We do not offer refunds for unused time, change of mind, or switching to a lower plan.

 

5. How to Request a Refund

To request a refund, email us at support@vidrevv.com with:

  • Your registered email address

  • Date of transaction

  • Reason for the refund request

Our team will review your request and respond within 5–7 business days.

 

6. Modifications

Maxwize Online Private Limited reserves the right to modify this policy at any time. Changes will be posted on this page with an updated effective date. Continued use of Vidrevv after changes constitutes acceptance of the revised policy.

 

7. Contact

If you have any questions regarding this Cancellation & Refund Policy, contact us at:

Maxwize Online Private Limited
#45, KK Complex, Shankarmutt Road
Basavanagudi, Bengaluru – 560004
📧 Email: support@vidrevv.com

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